Frequently asked questions

We provide seasonal projections that factor in platform commissions, cleaning, utilities, maintenance, insurance, and taxes. Estimates are based on real booking patterns in the Cotswolds, reflecting peak demand during holidays and events, steadier shoulder seasons, and quieter months. Each month you receive a clear statement showing income from check-ins, less operational costs and our management fee, so you can see exactly what you take home.

We combine advanced pricing tools with deep local knowledge to achieve the best possible yield. Rates are raised for peak holidays or events such as Cheltenham Races, Wilderness and Feastival, while quieter times are priced to keep occupancy healthy. This tailored approach ensures your property is competitive and profitable year-round.

Policies are tailored to each property’s size, location, and demand profile. For busy periods, we may set two or three-night minimum stays, while short-lead, non-refundable bookings can capture high-value demand. The goal is to balance guest convenience with efficient turnover and maximum returns.

Your property is listed on major platforms including Airbnb, Booking.com, Vrbo, and Expedia, as well as a direct booking site. All calendars are synced through our property management system, ensuring real-time availability. This prevents double bookings and maintains rate consistency across all platforms.

Onboarding begins with a property visit to assess details, followed by professional photography and styled staging. Listings are then written for each platform and supported with a digital guest welcome guide. Once everything is prepared, we handle all guest communications and bookings. The full process usually takes between two and four weeks.

You will need public liability insurance, accidental damage cover, and protection against income loss. We hold supplementary cover where required and will coordinate claims with booking platforms. This ensures that if issues arise, they are resolved quickly without disruption to service.

We carefully vet guests using platform tools and our own checks. Courtesy reminders, occupancy monitoring, and security deposits all help to prevent problems. Should issues occur, our 24/7 support team manages them swiftly to maintain good neighbour relations.

We work exclusively with professional cleaners who follow strict standards, including fresh linen for every stay and regular deep cleans. Costs are itemised separately and passed on transparently. We carry out quality checks to ensure consistently high standards are maintained.

We arrange all routine maintenance, from boiler servicing and chimney sweeping to landscaping and specialist contracts. Approval thresholds are agreed in advance, for example, repairs under £200 may be handled automatically, while more significant costs are confirmed with you first.

You are free to reserve blackout dates whenever you wish, and the property will be withdrawn from availability for those periods. 

Essentials such as toiletries and kitchen supplies are restocked at cost with a small agreed margin. Owners may keep a locked cupboard for personal items. Any breakages are logged, reported, and either charged to guests or covered through deposits and platform protections.

We install and manage secure smart locks or key safes, rotating codes regularly and holding spares safely. If you choose to install external cameras or doorbells, we ensure they are GDPR compliant and clearly disclosed to guests.

Guests receive full pre-arrival instructions, local recommendations, and warm follow-up messages after their stay. Our team offers 24/7 support with average response times of under 15 minutes, ensuring guests always feel cared for.

In the event of an emergency such as a leak, power outage, or lockout, we act immediately. Our service-level agreements typically ensure a contractor is on site within two hours, depending on location. One of our team members will head straight to the property to manage it.  You are notified straight away by text message or portal alert.

We provide detailed reporting on average daily rate, occupancy, revenue per available room, cleaning costs, and guest reviews. These are compared with benchmarks from across the Cotswolds to give you a clear picture of how your property is performing.